FAQ & TROUBLESHOOTING

How is myMix different from other personal monitoring systems?

myMix is designed for people who want to stay in the creative state of mind and it is much more than “just a personal monitor mixing system”. The full color LCD display uses names, not channel numbers or scribble strips, which are transferred through the network allowing superior ease-of-use. myMix is a fully decentralized system, so does not require expensive proprietary network hardware or a main “hub” to work. You can take a single myMix, or connect two of them for practicing, or rehearsal. The multi-track recording and play back, or play along within the same device expand the possibilities big time. Record a band rehearsal and continue practicing at home, or create a new song at home and share it with your band, or take the 24-bit wav files from the last concert and remix them for a new “live album”.

myMix has local network inputs for microphones and line level sources. Anything plugged into them becomes available as a channel for other myMix devices. If you want more channels on the network you can add as many IEX-16L input expander for up to 500 audio channels. The built-in stereo effects help to recreate a 3D sound image. Named profile automatically save all changes you make and for larger system myMix Control allows to save and load all data or edit units remotely via a web browser app. The myMix versatility and flexibility is second to none and future proof, as firmware updates with new features and functions allow to keep your myMix always up to date. For this unique design myMix has been issued two US patents.

Is there a maximum number of myMix units in a system?
The current firmware supports up to 250 myMix, and 500 audio channels.
What components do we need to get started with myMix?

myMix is a decentralized system and can be scaled from one to hundreds.

To get started we recommend usually one myMix per musician, and a switch to distribute the data. If you need IEX16 input expanders and what type of switch is dependent on the size and application. Please see our application examples for more details.

What's the meaning of "3D sound"?

Many musicians suffer from “isolation” and other strange feelings when they start using in-ear monitors. Some think that ambient mics will help compensate this phenomenon.

It is fact, that we are used to a 3D sound image in our daily living and that gets lost when using headphones or IEMs. The only way is to recreate a 3D sound image using pan and individual stereo effects per channels to position the individual sound sources in a virtual room. With a choice of 7 different stereo effects each signal in the mix can get its own spatial information so that it can be located separately. For the full story please see our webinars with audio examples.

What are profiles good for?
Profiles are ideal to quickly recall a different setting on a myMix. All data of the “mixer” in myMix (local inputs and output settings, channel selection and mix settings including the master EQ) are automatically saved in the current profile.

So if you use it in two different places (rehearsal / stage) or different people use the same myMix we recommend to create a new profile.

If we connect our instruments / mics directly to myMix, how do we get the signal to the main console?

Whether you have an analogue or a digital console, interfacing with the myMix system is easy. There are several ways to get your inputs to a console: going from a simple Y-cable for microphones or sharing already splitted signals, e.g. like the link-through from a DI-box, or using secondary outputs from instruments and wireless receivers.

For a smaller event without a FOH console you can even use an additional myMix as the main mixer and thus completely eliminate the need to split the signals. In a larger system with more channels you might want to add a IEX16 input expander.

For an overview of all options to share signals please see our connectivity overview.

We are four musicians with seven mics/instruments, but the keyboardist needs three channels, how do we connect his third input?
With 4 myMix you have 8 inputs in total, so one of the musicians is only using one of his inputs. Simply plug the keyboardist’s third input into this spare channel. It doesn’t matter where is signal is fed to the network, it will be available for all myMix devices.
We are a band with four musicians, how many myMix do we need?
Our typical recommendation is one myMix per musician. That doesn’t mean you can’t share a myMix, e.g. several backing vocalists may very well be able to share and find a good compromise, while for two musicians playing different instruments it’ll be very difficult.
Our singer uses an in-ear system, but our guitar player wants to use his wedge, can we use both for myMix?
Absolutely. myMix doesn’t limit you to a silent rehearsal environment where everyone is forced to use headphones. You can use myMix with headphones/in-ear monitors as well as with speakers. The Master Equalizer in each myMix unit helps optimizing loudspeakers as well as dialing in in-ear monitors.
How does audio work on the myMix network?
myMix uses an Ethernet-AVB-style network protocol transferring all audio signals at 24-bit/48KHz. Audio gets fed into the system through the local myMix inputs or through the IEX16 input expander. The stereo mix of each myMix can also be used as a audio channel.
What kind of headphones do you recommend?
Headphone selection is a very personal choice. Besides the obvious preferences you may have regarding brand, size, color etc, you should look for headphones that have an impedance rating between 16 and 100 Ohms and a “live” sensitivity (> 100dB) to ensure you have enough level.

Also important is the fit and isolation. Here are some recommendations of headphones we have checked:

Headphones and In-Ear Monitors
To enjoy the great audio quality of a myMix system, it is important to use an appropriate listening device. Look for closed-back headphones that have an impedance between 16 to 100 Ohms, a sensitivity of 106dB or more and also provide a good acoustic isolation. There many models available, following are some examples:

  • AKG AKG K81DJ
  • Audio-Technica ATH PRO700 Mk2, ATH-T400
  • Shure SRH-240A, SRH-440
  • Sennheiser HD202, HD25-1-II, HD25-SP-II
  • Ultrasone DJ1

In-Ear monitors are a very personal choice; unlike headphones, IEMs usually are not shared. The best solution are custom molded in-ear monitors. There is a large number of manufacturers for custom mold in-ears. If you are looking for a “universal fit” in-ear monitor we can recommend the Shure SE315.

How do I save my settings to profiles?
Once you have recalled a profile, any change you make to your myMix is automatically updated in the current profile. So, you don’t really have to do anything to save your settings. It’s the other way around: if you want to keep the current profile “as is” create a new profile. Up to 20 profiles can be created in myMix.

A new profile is a copy of the current profile and all changes you make in the new profile get automatically saved. Profiles can be named, so “Peter”; ”Susan” and “Jim” quickly find their settings.

How can I save all settings, or transfer profiles from one myMix to another?

myMixControl allows you to save and upload all settings, transfer files, remotely edit them and even lock specific buttons and functions.

Because it’s a web browser based interface with built-in WiFi access point you can use pretty much all computers, tablets and even smart phones to do that.

See myMix Control for more details.

Do I need a special type of SD/SDHC card?

myMix needs SDHC cards compliant with SDA2.0. For recording sizes up to 32GB are supported, for firmware updates up to 16GB.

Before you can use a SD card in myMix it needs to be formatted for myMix (Settings>Administration>Format SD Card). While most SD cards will work with myMix are many different qualities on the market. More information on SD cards with myMix.

Can I mix myMix devices powered by power supply and powered by POE?
Yes, POE is managed and the switch detects whether power is needed or already supplied. If you have a switch with POE capacity for 4 myMix the other units can be used with the power supply.
Can I plug my guitar directly into myMix, or do I need a guitar amplifier?
The impedance of the myMix ¼” inputs is for line level sources, such as keyboards, or “active” basses or guitars (anything powered by a battery). Passive instruments need a higher impedance “instrument input”. So we would suggest some of the following alternatives: use a mic on your amp, or a line output or your amp (if it has one) and plug it into myMix, or use an amp modeller/pedal directly into myMix.
Can I use the headphone outputs and the line level outputs at the same time?
Yes. The signals being fed to the headphone and line outputs are identical. The line level outputs are ideal to feed powered speakers (or amplifiers and passive speakers) or transmitters for wireless IEMs, also in parallel use with headphones or IEMs, e.g. to send a signal to a “butt kicker”.
How about connecting MADI or Dante signals to myMix?
myMix can be integrated with almost any network, including Dante. MADI signals are fed via an RME interface and DANTE via Ferrofish or Focusrite devices to IEX16L-A input expanders.

However many consoles that operate on DANTE still have options for ADAT cards as well, which might be the more cost effective solution.

What Ethernet switches can be used for myMix?
Two myMix can be connected directly to each other with CAT 5 cable. Three or more myMix units require an Ethernet switch. For up to 16 audio channels that can be a simple unmanaged switch with or without POE (Power-Over-Ethernet). If you plan for a larger system with more audio channels (up to 500 are possible) then managed switches are required.

While unmanaged switches work off-the shelf, managed switches need to be configured to work with myMix.

Can myMix be integrated in an existing Ethernet network?

Yes, but only if you have managed switches that can be configured accordingly. How that is done is dependent from case to case and requires the assistance of the network administrator.

Please contact our tech support for more details.

Switch - I bought one of the Cisco switches you recommend from a third party, while I can see all of the channels, I don’t hear any audio.
If you decide to source and configure your own Cisco switches, make sure you closely follow the instructions we provide on our website.

On a myMix system, the audio travels on the VLAN2. The symptoms described indicate that VLAN2 hasn’t been configured properly. Discovery is on VLAN1 which is part of the switches default setting, so you see the channels.

Can't find what you are looking for?
Then contact us sending an email to info @ movekcorp.com or call us at +1 952 657 7889 and one of our experts will get in touch with you shortly.
IEX16 connected a myMix directly to the IEX16 but can’t see the channels on the myMix screen.

Make sure all devices are on the same most current firmware version. Different firmware version might use different discovery, so channels don’t show at all or wrong. This can also cause corrupt data and result in strange behaviour. For more information about firmware please see here.

IEX16 - the channel signal levels are very low in every myMix unit.

The maximum output level on a myMix also depends on the input level to the IEX16. If they are too low you won’t be able to get a loud signal from a myMix.

Make sure the signals coming into the IEX-16 are set high enough. As rule of thumb: increase the level from the console until you see the channel LED on the IEX16 (or the channel name on the myMix display) turn red, then reduce the level a bit to have some headroom. This will also guarantee the best signal dynamics and best signal-to-noise performance. Also see our tutorial video.

IEX16 - we use the direct outputs of my mixing console, but the level in the myMix system changes sometimes
Check that the direct outputs on every channel are configured as pre-fader; on many consoles they are post-fader by default. If they are post-fader, the level coming out of the direct output will be affected by any level changes the front of house mix engineer makes.

If there are available insert points on the console, you may want to use those instead as they are normally pre-fader and pre-EQ. See IEX16 user manual for details on how to use inserts as direct outputs. Note: the same applies when a signal is fed from a sub group to the IEX16. Sub groups get their signal after (post) channel fader, for sub mixes use auxiliary buses in pre-fader (pre-eq) mode.

IEX16 - when I connect to myMix I don’t see the 16 channels
There might be several reasons.
1) myMix can select up to 16 channels, if you are using the local inputs (2 channels) you can only get up to 14 from the IEX16. You can turn off the local inputs under Settings > Local Inputs & Outputs > Input Mode: None.

2) Some channels on the IEX16 are set to stereo. Stereo channels only appear as one “channel” on myMix.

3) Some channels have been deselected previously, so they won’t show up on the mix screen. Check on Settings > Remote Channel Select. There you will see which channels are available and which ones you have selected. The channel counter on the lower right corner also shows that status, e.g. 12/48 (12 channels select from 48 available).

Channels on the mix screen disappear randomly. Rebooting the unit usually helps short term.
That indicates an issue with the CAT5 cable to this myMix.

From the 4 twisted pairs in a CAT5, two are used for power (POE), one for sending the other for receiving data. If on pair is slightly damaged it can cause just a channel pair to drop. If the channel drop is seen on all myMix in the system at the same time, the cable for the IEX16 should be checked.

myMix - no audio when I use a condenser microphone on the local inputs
Condenser microphones require phantom power. Make sure you have enabled phantom power on your myMix under Settings > Local Inputs & Outputs > Phantom Power: On.
myMix - playing back a recorded session, the audio skips and/or is sometimes distorted

If you record to an unformatted SD card you will experience these symptoms. Make sure you format new SD cards before recording. If you have been using the SD card in another type of system (camera, printer, computer, etc.) we suggest you format the card again. Go to Settings > Administration > Format SD Card. Not all SD cards perform the same, please see our SD card information for more details.

myMix - the overall level in my headphones is very low compared to others

Check the specifications of the impedance and sensitivity of your headphones with the manufacturer. The output of myMix is depending on the listening device. We recommend headphones with an impedance of 16 to 100 Ohms and a sensitivity of >100dB. The fit and acoustic isolation also play a big role.

To enjoy the great audio quality of a myMix system, it is important to use an appropriate listening device. Look for closed-back headphones that have an impedance between 16 to 100 Ohms, a sensitivity of 106dB or more and also provide a good acoustic isolation. There many models available, following are some examples:

  • AKG AKG K81DJ
  • Audio-Technica ATH PRO700 Mk2, ATH-T400
  • Shure SRH-240A, SRH-440
  • Sennheiser HD202, HD25-1-II, HD25-SP-II
  • Ultrasone DJ1

In-Ear monitors are a very personal choice; unlike headphones, IEMs usually are not shared. The best solution are custom molded in-ear monitors. There is a large number of manufacturers for custom mold in-ears. If you are looking for a “universal fit” in-ear monitor we can recommend the Shure SE315.

Also check your headphone cable and make sure your not losing power right there.

myMix - the unit stops on the myMix logo screen (after a firmware update)

We have had random reports of this issue which is resolved by downloading the Cleaner file from the Firmware Updates section. Place the two .blob files on a freshly formatted SD card and perform another firmware update on the affected units. This should take much less time than a normal firmware update. Reboot the myMix. You should see the firmware version that you installed prior to running the Cleaner file.

Switch - I bought one of the Cisco switches you recommend from a third party, while I can see all of the channels, I don’t hear any audio.
If you decide to source and configure your own Cisco switches, make sure you closely follow the instructions we provide on our website.

On a myMix system, the audio travels on the VLAN2. The symptoms described indicate that VLAN2 hasn’t been configured properly. Discovery is on VLAN1 which is part of the switches default setting, so you see the channels.

Switch - using an unmanaged switch with our myMix system. We have 16 channels from an IEX-16L and some local myMix inputs. We are getting random distortion on our myMix units.

Any more than 16 channels of audio on an unmanaged switch can overload the network resources. Distortion appearing randomly on the system is an indicator.

To adequately accommodate more than 16 channels on a myMix network you will need to use a managed switch, configured for myMix. Click here for recommend switches that are also available preconfigured.

Switch - we are using two of the recommended Cisco switches but only see the channels of the units connected to one switch.

When using multiple switches they all need to have a unique IP address. We ship each model with a different IP address already configured. However if you use two of the same model the IP address on one switch needs to get changed. Instructions on how to change the IP address you’ll find in the instruction sheet for manual set up.

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